Feedback and Complaints
We welcome all feedback, including compliments and complaints. It is important to talk about any complaints or concerns you have about your current support or services provided by The Barna Co.
Fill out this complaint form below, and we will respond to you within three business days.
Forms
Both forms are available via our website; if you have any issues locating them, please contact us on 02 8188 7330:
• Negative Feedback / Complaint Information
• Positive Feedback / Complement Information
Separately to this form you can also raise your feedback
• In person;
• By email to info@thebarna.co;
• Via the telephone at 02 8188 7330;
• By post to 53 John Oxley Dr, Frenchs Forest 2086, NSW.
Raising an Issue Directly with the NDIS
If you have a complaint regarding an NDIS Service or support that you would prefer to raise directly with the NDIS can be lodged through the following:
• Phone: 1800 035 544 or TTY 133 677 (Interpreters can be arranged)
• National Relay Service and ask for 1800 035 544
• Visit https://www.ndiscommission.gov.au/about/complaints and fill out a complaint contact form
Please note complaints to the NDIS commission should be related to:
• NDIS services or supports that were not provided in a safe and respectful way
• NDIS services and supports that were not delivered to an appropriate standard
Anonymous Feedback
If you wish to provide feedback or make a complaint anonymously, you can do so:
• by calling us on 02 8188 7330 and stating that you wish to make an anonymous feedback/complaint (so we don’t ask you to identify yourself); or
• Fill out one of the forms but do not include your personal details in the table below as these may identify you, and post it to 53 John Oxley Dr, Frenchs Forest 2086, NSW.
Right to Access Advocates
As part of our commitment to empowering participants, we acknowledge your right to access advocates or support persons during the feedback or complaints process. You have the freedom to involve a trusted advocate to assist you in expressing your concerns or seeking resolutions. Please let us know and The Barna Co will ensure to cooperate and facilitate arrangements for advocates and representatives. If you need to access an advocate, you can do so by clicking on the link below, and choosing services relevant to your state: https://www.dana.org.au/find-an-advocate/