Lasting Connection
Participant Information Booklet - Easy Read
Welcome
Welcome to The Barna Co!
We look forward to working with you and supporting you to achieve your goals!
For more information about The Barna Co:
- Call 02 8188 7330
- Email info@thebarna.co
- Visit https://thebarna.co/
Our Services
At The Barna Co, we provide high quality services and supports in the following areas:
In-Home and Community Supports
- Assistance with Travel/Transport Arrangements
- Innovative Community Participation
- Development of Daily Living and Life Skills
- Household Tasks
- Participation in Community, Social and Civic Activities
- High Intensity Daily Personal Activities
Supported Independent Living/Respite Care/Group
- Assistance with Daily Life Tasks in a Group or Shared Living Arrangement
- Group and Centre Based Activities
Employment related supports
- Assistance to Access and Maintain Employment or Higher Education
- Specialised Supported Employment
Professional Registration Groups
- Specialist Behaviour Support
- Implementing Behaviour Support Plans
- Therapeutic Supports
- Community Nursing Care
- Early Childhood Supports
Our Process
- Enquiry or Referral – Make an enquiry or we are passed on your details with a referral.
- Consult – We will arrange a time to meet with you, to discus your needs and ensure we are the right fit for you.
- Preparation – We will discuss the terms of the Service Agreement at the meeting, and how we can best support you.
- Service Planning – We will then conduct an assessment to understand your needs and goals.
We want you to be involved in this process, so we will include you and any people you want in this process.
After this, we will develop a Participant Support Plan.
Your plan will be reviewed regularly, and we will ask for your feedback during this review.
Our Staff
We employ qualified and experienced staff.
All of our staff have completed the required training and obtained the necessary checks.
We do our best to find the best match for you, based on your preferences.
Your Rights
You have the right to:
- Be treated with respect, dignity and courtesy.
- Autonomy including your right to intimacy and sexual expression.
- Privacy of your personal information.
- Be communicated with in a mode and manner that works best for you.
- Be consulted on decisions about how your supports are provided.
- Self-determination and decision making.
- Be supported to achieve your goals, physically, socially and emotionally.
- Have your support tailored to suit your individual and cultural needs and preferences.
- Be supported to raise any concerns or complaints.
Conflict of Interest
If we are authorised to provide you with support coordination alongside other supports, a conflict of interest may arise.
We will always inform you of other providers who can provide the necessary support.
You can exercise choice and control in choosing the support you receive from The Barna Co.
It is then your choice to decide if you would like to choose The Barna Co to provide that service and support, or go with another provider.
Privacy
We value and respect your right to privacy.
We need to collect your personal information so that we can do our best to support you and your needs.
You can update or change your personal information we have anytime.
More details are available on our Privacy and Information Management Policy.
Feedback and Complaints
If you wish to provide us with a complaint or feedback, we encourage you to raise this with us first, so we can resolve any issues quickly. You can make a complaint:
- In person to the Director or a staff member;
- Verbally by telephone to 02 8188 7330;
- By email to info@thebarna.co;
- By post to 53 John Oxley Dr, Frenchs Forest 2086, NSW.
If you want to make a complaint anonymously, you can send our Feedback and Complaints Form to our postal address listed above, or you can access assistance by choosing an advocate who can contact us on your behalf.
You can make a complaint to the NDIS Commission by:
- Phone: 1800 035 544 or TTY 133 677 (Interpreters can be arranged);
- National Relay Service and ask for 1800 035 544;
- Visiting https://www.ndiscommission.gov.au/about/complaints and filling out a complaint contact form.
We will resolve complaints promptly in accordance with our Feedback and Complaints Policy.
Incident Management
We follow strict procedures when reporting Reportable Incidents to the NDIS Commission and any other relevant body.
More details are available in our Incident Management Policy
Emergency and Disasters
We have Emergency and Disaster Management Plans to make sure that you are safe and you can still access support.
We will develop a plan with you about what you need if an emergency or disaster happens.
Exiting our Service
If you wish to leave our services, you can do so in accordance with the terms of our Service Agreement.
We will support you to find other services if you require assistance.
We will provide any information during this process to assist you with the transition.
Can someone speak on my behalf ?
We want to communicate with you in a way that you understand.
You have the right to be supported by an advocate at any time.
If you need an advocate to express your concerns or if you need extra support, please follow the link provided below to find advocate services in your state: https://www.dana.org.au/find-an-advocate/
If you need help accessing an advocate or interpreter, we can assist you.